Frequently Asked Questions
Everything you need to know about shopping with Matilda Jane.
What is the standard shipping timeframe for my order?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days to arrive, depending on your location.
How do I determine the best size for my child?
We provide a detailed size chart on every product page. Our designs often feature a whimsical, relaxed fit, so we recommend measuring your child and comparing it to our size guide for the best results.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select U.S. territories. We are looking into expanding our shipping options to international customers in the near future.
How should I care for my Matilda Jane garments?
To keep your items looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. This helps preserve the vibrant colors and unique textures of our fabrics.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our Customer Care team immediately, and we will do our best to assist you.